General Information
Types of Insurance
Codes and Best Practices
Avenues for Complaints
Featured Topics
General Information
Types of Insurance
Codes and Best Practices
Avenues for Complaints
Featured Topics
General Information
Types of Insurance
Codes and Best Practices
Avenues for Complaints
Featured Topics
General Information
Types of Insurance
Codes and Best Practices
Avenues for Complaints
Featured Topics

Codes & Best Practices

Codes & Best Practices

Codes & Best Practices

Reference Checking Scheme for the Insurance Industry (main paper)

Reference Checking Scheme for the Insurance Industry (main paper)

Reference Checking Scheme for the Insurance Industry (main paper)

Reference Checking Scheme for the Insurance Industry (main paper)

Annex 1 – Reference Information Template

Annex 1 – Reference Information Template

Annex 1 – Reference Information Template

Annex 1 – Reference Information Template

Annex 2 – Consent Form

Annex 2 – Consent Form

Annex 2 – Consent Form

Annex 2 – Consent Form

Common Q&A for Life Agent (Chinese version only)

Common Q&A for Life Agent (Chinese version only)

Common Q&A for Life Agent (Chinese version only)

Common Q&A for Life Agent (Chinese version only)

The Code of Conduct for Insurers (subject to update)

The Code of Conduct for Insurers (subject to update)

The Code of Conduct for Insurers (subject to update)

The Code of Conduct for Insurers (subject to update)

Code of Practice on Person-to-Person Marketing Calls

Code of Practice on Person-to-Person Marketing Calls

Code of Practice on Person-to-Person Marketing Calls

Code of Practice on Person-to-Person Marketing Calls

The following documents are obsolete and are for reference only.

Communications and Committee

Best Practice Guide for Insurance Companies on Contracting Procedures with Insurance Agents & Guide to Agents on Contracting Procedures with an Insurance Company (For Reference of Insurance Agent Applicants) (For General Insurance Member and Life Insurance Member) (effective on 1 June 2016)

Best Practice Guide for Insurance Companies on Contracting Procedures with Insurance Agents & Guide to Agents on Contracting Procedures with an Insurance Company (For Reference of Insurance Agent Applicants) (For General Insurance Member and Life Insurance Member) (effective on 1 June 2016)

Best Practice Guide for Insurance Companies on Contracting Procedures with Insurance Agents & Guide to Agents on Contracting Procedures with an Insurance Company (For Reference of Insurance Agent Applicants) (For General Insurance Member and Life Insurance Member) (effective on 1 June 2016)

Best Practice Guide for Insurance Companies on Contracting Procedures with Insurance Agents & Guide to Agents on Contracting Procedures with an Insurance Company (For Reference of Insurance Agent Applicants) (For General Insurance Member and Life Insurance Member) (effective on 1 June 2016)

Best Practice Guide for Life Insurance Companies on Contracting Procedures with Insurance Agents (For Life Insurance member) (effective on 1 July 2017)

Best Practice Guide for Life Insurance Companies on Contracting Procedures with Insurance Agents (For Life Insurance member) (effective on 1 July 2017)

Best Practice Guide for Life Insurance Companies on Contracting Procedures with Insurance Agents (For Life Insurance member) (effective on 1 July 2017)

Best Practice Guide for Life Insurance Companies on Contracting Procedures with Insurance Agents (For Life Insurance member) (effective on 1 July 2017)

The Code of Practice for the Administration of Insurance Agents

The Code of Practice for the Administration of Insurance Agents

The Code of Practice for the Administration of Insurance Agents

The Code of Practice for the Administration of Insurance Agents

Code of Practice for Life Insurance Replacement

Code of Practice for Life Insurance Replacement

Code of Practice for Life Insurance Replacement

Code of Practice for Life Insurance Replacement

Cooling-off Period

Cooling-off Period

Cooling-off Period

Cooling-off Period

Customer Protection Declaration (CPD) Form

Customer Protection Declaration (CPD) Form

Customer Protection Declaration (CPD) Form

Customer Protection Declaration (CPD) Form

Explanatory Notes to CPD Form

Explanatory Notes to CPD Form

Explanatory Notes to CPD Form

Explanatory Notes to CPD Form

Relevant Questions regarding completing the CPD Form

Relevant Questions regarding completing the CPD Form

Relevant Questions regarding completing the CPD Form

Relevant Questions regarding completing the CPD Form

Guidance Note on Gifts

Guidance Note on Gifts

Guidance Note on Gifts

Guidance Note on Gifts

Guidance Note on Gifts, Promotions and Incentives for Class A and Class C Products (effective on 1 January 2014)

Guidance Note on Gifts, Promotions and Incentives for Class A and Class C Products (effective on 1 January 2014)

Guidance Note on Gifts, Promotions and Incentives for Class A and Class C Products (effective on 1 January 2014)

Guidance Note on Gifts, Promotions and Incentives for Class A and Class C Products (effective on 1 January 2014)

Guidelines on Disciplinary Actions

Guidelines on Disciplinary Actions

Guidelines on Disciplinary Actions

Guidelines on Disciplinary Actions

Initiative on Financial Needs Analysis (effective on 1 June 2018)

Initiative on Financial Needs Analysis (effective on 1 June 2018)

Initiative on Financial Needs Analysis (effective on 1 June 2018)

Initiative on Financial Needs Analysis (effective on 1 June 2018)

Frequently Asked Questions on Initiative on Financial Needs Analysis (effective on 1 January 2016)

Frequently Asked Questions on Initiative on Financial Needs Analysis (effective on 1 January 2016)

Frequently Asked Questions on Initiative on Financial Needs Analysis (effective on 1 January 2016)

Frequently Asked Questions on Initiative on Financial Needs Analysis (effective on 1 January 2016)

Updated Requirements Relating to the Sale of Investment Linked Assurance Scheme ("ILAS") to Enhance Customer Protection ("Requirements")

Updated Requirements (effective no later than 1 January 2016)

Updated Requirements (effective no later than 1 January 2016)

Updated Requirements (effective no later than 1 January 2016)

Updated Requirements (effective no later than 1 January 2016)

Leaflet entitled "Questions you need to ask before taking out an ILAS product"

Leaflet entitled "Questions you need to ask before taking out an ILAS product"

Leaflet entitled "Questions you need to ask before taking out an ILAS product"

Leaflet entitled "Questions you need to ask before taking out an ILAS product"

Standard Illustrations for Life Insurance Policies

HKFI Guidance Note on ILAS Illustration Document (effective no later than 1 January 2015)

HKFI Guidance Note on ILAS Illustration Document (effective no later than 1 January 2015)

HKFI Guidance Note on ILAS Illustration Document (effective no later than 1 January 2015)

HKFI Guidance Note on ILAS Illustration Document (effective no later than 1 January 2015)

Standard Illustration for Participating Policies (Effective no later than 1 January 2017 for new and existing policies of current products and 1 April 2016 for new products)

Standard Illustration for Participating Policies (Effective no later than 1 January 2017 for new and existing policies of current products and 1 April 2016 for new products)

Standard Illustration for Participating Policies (Effective no later than 1 January 2017 for new and existing policies of current products and 1 April 2016 for new products)

Standard Illustration for Participating Policies (Effective no later than 1 January 2017 for new and existing policies of current products and 1 April 2016 for new products)

Questions and Answers on 'Guidance Note on Illustration Document for Participating Policies' and Guidance Note on Illustration Document for Universal Life (Non‐Linked) Policies (Effective no later than 1 January 2017 for new and existing policies of current products and 1 April 2016 for new products)

Questions and Answers on 'Guidance Note on Illustration Document for Participating Policies' and Guidance Note on Illustration Document for Universal Life (Non‐Linked) Policies (Effective no later than 1 January 2017 for new and existing policies of current products and 1 April 2016 for new products)

Questions and Answers on 'Guidance Note on Illustration Document for Participating Policies' and Guidance Note on Illustration Document for Universal Life (Non‐Linked) Policies (Effective no later than 1 January 2017 for new and existing policies of current products and 1 April 2016 for new products)

Questions and Answers on 'Guidance Note on Illustration Document for Participating Policies' and Guidance Note on Illustration Document for Universal Life (Non‐Linked) Policies (Effective no later than 1 January 2017 for new and existing policies of current products and 1 April 2016 for new products)

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